Attempt to retrieve Licensing Types Failed: The KEMP ID or password you entered is invalid

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Hello there,

I'm here because I can't licensing my free load master. Whenever I try I got this.

Attempt to retrieve Licensing Types Failed: The KEMP ID or password you entered is invalid. Click here to reset your password..
Connection to Default Gateway: (172.20.0.9 - OK)
Connection to DNS: (172.20.2.1 - OK)  (172.20.2.2 - OK
Resolve Licensing Server FQDN: (alsi.kemptechnologies.com - OK)
Connection to Licensing Server: (128.136.6.28 - OK)

I read on another post that I have to try to access alsi.kemptechnologies.com on port 443, so I try a "telnet alsi.kemptechnologies.com 443" on the same network than my Kemp and it work.

The strange thing is, it tells me that I don't have the correct password. But I use the same to login to this forum so .... I have the correct ID and password.

 

Is there any issue with licensing lately ?

 

Best regards,

Julien.

2 comments

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Tony Vaughan

Morning Julien,

I checked the license server and i can see your attempt to license the unit and I believe the issue is on our side rather than the LoadMaster
I asked support to contact you to work on this issue

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infra

Hello Tony,

I have someone taking care of my issue by mail. Thanks for your support.

Best regards,

 

Julien