I have two LM2200s in an HA pair that I have suddenly lost login access for the Shared WUI. I can login to the secondary, but not the primary or shared IP. I get "Login failed" and an email that states "Login failed - Concurrent Session limit reached". I have waited over 24 hours before attempting additional logins with the same result. I do not remember a setting for the session expiration, but normally after roughly 8-12 hours an alert email was sent that the session had timed out, but not this time.
Any ideas how to gain access to the user sessions from the standby/secondary unit WUI or how to clear the concurrent sessions so I can login? I need to do this before there are issues or maintenance required for the production servers. I have two servers currently disabled that I cannot re-enable or disable any additional servers if problems were to occur. If needed I can schedule a maintenance window, but would prefer not to do that. Perhaps a reboot or a failover would help?
Thank you in advance for your help.